We do not accept refunds or exchanges due to the nature of our product being food and some items are customised.

If you are unsatisfied with your order, please do not hesitate to contact us, and we will try our best to resolve the issue.

We use Australia post for postage and a local delivery service for Sydney wide delivery

We take full care of your order when handling your cookies and do everything we possibly can to prevent any damage. Unfortunately we cannot do anything once they are onboard but if damages happen upon delivery please contact us right away so we can resolve this issue. Once orders have been in your possession and have not been notified within 24 hours we are no longer responsible for the damages caused.

There are some custom orders available on the website.

If there is something you are after that is not available please email us at : info@thecookielab.com.au to get that sorted. Cancelation of your custom order will forfeit your deposit. If your order required a custom stamp with a date a new custom stamp will need to be reordered with a additional fee of $30.

We cannot alter any cookie orders once a deposit has been made as we start collecting things for your order that is needed.

All cookies are baked fresh to order. All cookies are individually packed into cello bags to ensure they last up to 6 weeks. Please store your cookies in a cool, dry place and avoid placing them in direct sunlight or the fridge.

Yes, all of our cookies are halal.

Cookies can be picked up from our Chester Hill location if you have selected pick up at checkout and address will be giving once cookies are completed. If you have selected delivery/postage then they will be sent to you via Australia Post depending on location or hand delivered if Local for the date you have noted down.